Originally written by Nick Ismail on Information Age
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It’s widely acknowledged that the quality of an IT operations service is intrinsically linked to the people, processes and tools used. However, when it comes to selecting an outsourced IT provider many organisations focus the vast majority of their efforts on evaluating providers’ people, tools and price; with processes a mere afterthought. The evaluation of
The post Outsourcing your IT? Look at process before people, tools and price appeared first on Information Age - Insight and Analysis for IT Leaders.
